The short version: if something isn’t working or you bought by mistake, email us. We review every request individually and refund where appropriate.
1. Who handles payments
Payments and refunds for Bowerbird are handled by Dodo Payments, which acts as our merchant of record.
2. How to request a refund
If something isn’t working or you bought Bowerbird by mistake, email hello@getbowerbird.app with your order ID or the email address you used at checkout. We review each request individually and refund where appropriate, for example if you made a duplicate purchase or hit a technical problem we can’t fix.
3. How refunds are paid
Approved refunds go back to your original payment method through Dodo Payments. A refund typically reaches you within 5–10 business days, depending on your bank or card provider.
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4. What happens to your license
When a purchase is refunded, its license key is deactivated. Bowerbird will then ask for a valid license before you can continue using it. Your files are never touched.
5. Chargebacks
Please contact us before opening a dispute or chargeback with your bank. If a chargeback is opened, the related license key is deactivated.
6. Your statutory rights
This policy doesn’t limit any rights you have under the consumer protection laws of the country you live in.
7. Contact
Bowerbird is sold by DAK SİBER TEKNOLOJİ VE MÜHENDİSLİK LTD. ŞTİ. (DakCyber), Teknopark İstanbul, İstanbul, Türkiye. Questions about a refund? Email hello@getbowerbird.app.